Terms of Service

Agreement to Terms

Welcome to Cascade Connect. By accessing or using our warranty management platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

Description of Service

Cascade Connect provides a software-as-a-service (SaaS) platform that connects homeowners, builders, administrators, and subcontractors to streamline the warranty claim process. Our Service includes tools for submitting claims, tracking claim status, scheduling appointments, managing documents, and communicating about warranty issues. Cascade Connect acts solely as a technology intermediary facilitating communication and document management between these parties.

User Accounts

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with others

Acceptable Use

You agree to use the Service only for lawful purposes. You may not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Use the Service to harass, abuse, or harm others
• Impersonate any person or entity
• Submit false or misleading information

Artificial Intelligence (AI) Features

Cascade Connect utilizes artificial intelligence (AI) tools to assist with searching, summarizing documents, and analyzing warranty provisions. By using the Service, you acknowledge and agree that:

• AI-generated responses, including warranty coverage determinations and home maintenance advice, are provided for informational and preliminary assistance purposes only.
• AI outputs do not constitute legally binding decisions, professional construction advice, or final warranty determinations.
• The applicable Builder or Administrator retains sole authority over final claim approvals and denials.
• Cascade Connect makes no warranties regarding the accuracy, completeness, or reliability of AI-generated content and assumes no liability for errors, omissions, or "hallucinations" produced by the AI.

Communications and SMS Messaging

By using the Service and checking the opt-in box during registration, you consent to receive electronic communications from us, including emails, text messages, and platform notifications regarding your account, warranty claims, and appointments.

SMS Messaging Terms:

• Message frequency varies based on your account activity and claims.
• Message and data rates may apply.
• You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Upon receiving your STOP message, we will send one final confirmation message and then cease all SMS communications.
• For assistance at any time, reply HELP to any text message.
• While you can opt out of SMS and promotional emails, please note that we may still send you essential service-related communications via email (such as password resets).

Warranty Claims

The Service facilitates the submission and management of warranty claims. Please note:

• Cascade Connect is a platform provider and does not provide warranties on homes or construction work
• All warranty claims are subject to the terms of your builder's warranty agreement
• Builders and contractors are responsible for evaluating and addressing warranty claims
• Cascade Connect does not guarantee claim approval or resolution timelines
• You are responsible for providing accurate and complete information in your claims
• Cascade Connect is not a general contractor and is not responsible for performing, scheduling, or guaranteeing any physical repairs or construction services.
• Any disputes regarding warranty coverage, repair quality, or construction defects are strictly between the Homeowner and the Builder/Contractor.

Intellectual Property

The Service and its content, features, and functionality are owned by Cascade Connect and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, distribute, or create derivative works from the Service
• Reverse engineer or attempt to extract source code
• Remove or alter any copyright, trademark, or proprietary notices
• Use our trademarks or branding without written permission

User Content

You retain ownership of content you submit to the Service (photos, descriptions, messages, documents, etc.). By submitting content, you grant Cascade Connect a worldwide, non-exclusive, royalty-free license to host, store, copy, display, transmit, and process your content as necessary to provide the Service and share it with the applicable connected parties (e.g., sharing a Homeowner's claim photo with their Builder and assigned Subcontractor).

This license expressly includes the technical processing required to operate the Service's search and AI features, including parsing documents into text, dividing that text into sections, generating numerical representations (embeddings) used for search and retrieval, and producing summaries, analyses, and suggested determinations that reference your content. This processing is performed to provide the Service to you and to the parties connected to your account. We do not sell your content, and we do not use it to train publicly available AI models.

You represent that you have the right to submit all content you upload and that your content does not violate any third-party rights or applicable laws.

Warranty and standards documents. If you are a Builder or Administrator and you upload a warranty agreement, performance standard, or similar document, you additionally represent and warrant that you own that document or hold all rights necessary to grant the license above, including any rights required to permit us to store it, index it, display it to the Homeowners it applies to, and process it as described in this section. You agree to indemnify Cascade Connect against any claim arising from a document you upload, including any claim of copyright infringement. If you do not hold those rights in a document — for example, a performance standard published by a third party — do not upload it.

Copyright Policy and DMCA Notices

Cascade Connect respects the intellectual property rights of others and expects users of the Service to do the same. We will remove content that infringes copyright and will terminate the accounts of users who repeatedly infringe.

If you believe content on the Service infringes your copyright, send a written notice to our designated agent at the address below. To be effective, your notice must include:

• Your physical or electronic signature
• Identification of the copyrighted work you claim has been infringed
• Identification of the material you claim is infringing, with enough detail for us to locate it
• Your address, telephone number, and email address
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf

We will respond to properly submitted notices as required by the Digital Millennium Copyright Act. If your content is removed, you may submit a counter-notice containing the information required by the DMCA. Please be aware that a person who knowingly misrepresents that material is infringing, or was removed by mistake, may be liable for damages under 17 U.S.C. § 512(f).

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. Cascade Connect is not responsible for the content, privacy practices, or terms of service of any third-party sites or services. Your use of third-party services is at your own risk.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CASCADE CONNECT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CASCADE CONNECT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

Indemnification

You agree to indemnify, defend, and hold harmless Cascade Connect and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of another.

Termination

Cascade Connect may suspend or terminate your access to the Service at any time, with or without cause or notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will immediately cease, but certain provisions of these Terms will survive.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and notify you through the Service or by email. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

Contact Us

If you have questions about these Terms of Service, please contact us at: