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Warranty Claim Summary
John Doe
Under Review — 2 items
Claims in this section are either newly submitted or have been evaluated and are pending final processing.
Nail pops in master bedroom ceiling
Grout cracking in guest bath floor tile
In Progress
Claims in this section have been assigned to a subcontractor and are either in process of confirming a repair date or have a confirmed repair date.
Assigned Contractor
Redhawk Drywall
Drywall seam separation at stairwell
Assigned Contractor
Pacific Millwork Solutions
Exterior door threshold gap — front entry
On Hold — 4 items
Non-emergency claims are reviewed at 60 days and 11 months post-closing. Please contact us around those time frames to schedule the evaluation. Reminder — we do not send reminders for scheduling these reviews. You will need to mark your calendar and contact us.
Bottom kitchen drawer misalignment
Primary closet bi-fold door off track
Paint peeling near garage entry threshold
Exterior caulk separation at south-facing window sill
Completed — 2 items
Exposed nail holes on stair risers
HVAC filter bracket installation — laundry room
Not Covered — 2 items
Hairline crack in sliding deck door bottom railNote: Hairline crack on sliding deck door bottom aluminum rail reviewed on-site. Crack pattern is consistent with point-impact force (e.g. hard object struck rail), not a structural or manufacturing defect. Classified Non-Warranty. Homeowner notified in writing.
Loose outlet adapter in guest bedroomNote: Homeowner-supplied USB outlet adapter (not builder-installed hardware) confirmed loose in guest bedroom outlet. Adapter is a third-party device; outlet itself tests at correct voltage and is properly secured. Non-Warranty — homeowner advised to contact licensed electrician if the outlet itself shows issues.