Keep your warranty team.
Automate the busywork.
Already handle warranty in-house? Perfect — we're not here to take it over. License Cascade Connect — the same platform our team uses to manage thousands of homes — and let your existing staff handle far more, with less overhead and homeowners who actually rave about the experience.
The patent-pending engine no one else has.
IQ is the engine inside Cascade Connect — the patent-pending claims pipeline that does the reading, drafting, and routing your team does by hand today:
- Reads the warranty assigned to that specific home — not a generic template.
- Drafts the coverage determination and the service order, quoting the actual provisions.
- Routes every claim to the right subcontractor from your list, automatically.
- Learns your way of making the call — edit a determination once and IQ corrects the next similar claim.
No other warranty claim management platform can do — or is doing — what IQ does. Batch claim adjudication grounded in each home's actual warranty, one-click service-order dispatch, and a pipeline that learns your determinations. Patent pending. Available nowhere else.*
*Based on publicly available features of comparable home-builder warranty software.
And IQ drafts — your team decides. Nothing reaches a homeowner or a subcontractor until a person has checked it and clicked send.
20 claims in. 10 subs dispatched. Minutes, not days.
Claims arrive already processed — IQ writes the determinations and the service orders and assigns the subs as they come in. Your team reviews an entire batch for accuracy, and a single click sends photo-rich PDF work orders to every sub.
Capture
Homeowner descriptions and your evaluation notes land on each claim — across a whole batch at once.
Process
Automatic. The moment a claim is submitted, IQ drafts the coverage determination and a directive service order, and assigns the right subcontractor from your list — before anyone opens the claim.
Review & learn
Your team scans the batch for accuracy and adjusts anything — the human quality check before anything goes out. And it’s not static: when you edit a determination, IQ learns your specific way of making the call and corrects its output the next time it scans a similar claim.
Send
One click sends polished PDF service orders — with the claim photos embedded — to every assigned sub at once.
Walk a batch through it — click each step
Every word IQ writes below is verbatim. Nothing here is a mockup.
The determinations, the decline, the troubleshooting question, and the homeowner message are copied character for character out of Cascade Connect running on live claims. The screen around them is rebuilt so you can click through it at your own pace — the text IQ produced is untouched, including its length.
- 1Claim comes in
- 2IQ drafts the determination
- 3IQ assigns the sub
- 4The next one gets declined
- 5One click applies and sends
- 6When IQ needs more info
- 7One click gets the answer
Description
Evaluation Notes
Description
Evaluation Notes
Created Aug 1, 2026
Description
Evaluation Notes
Nothing here waits for a click in the product — every determination, citation, sub assignment, and service order is already drafted by the time your team opens the claim. This walkthrough just slows it down so you can watch each one land. The only clicks that matter are the ones that send.
Know exactly which subs are slowing you down.
Cascade Connect turns a year of claims into warranty intelligence builders have never had — cycle-time tracking, subcontractor performance, and root-cause analysis. This is how you pick your trades on data and cut the costs at the source.
Global cycle time
Track average days-to-resolve across every claim and community, trended over time — so you know if service is getting faster or slipping.
Per-sub cycle times
See exactly how long each subcontractor takes from dispatch to done. Rank your roster on real performance, not gut feel.
Subcontractor scorecards
Volume, speed, and reopen rate per sub — the data to reward your best trades and have hard conversations with the rest.
Root-cause reports
Surface the recurring defects, products, and trades driving your warranty load — so you fix the source upstream, not the same symptom every month.
When it turns adversarial, the written record is your defense.
Homeowners are gracious for months — right up until they aren't. One major leak, a month of repairs and remediation, and the friendliest file in your system is suddenly being read by an attorney. What protects you at that point isn't how pleasant the phone calls were. It's what your team wrote down.
Every determination cites the governing provision
IQ reads the warranty assigned to that specific home and quotes the standard it is actually deciding under, by section — not a paraphrase from memory, and not last builder’s language pasted in from habit.
A first-week hire writes like your best rep
Your exposure was never your strongest person. It’s the rushed one covering a busy week. Every claim gets the same provision-grounded structure, so the quality of the file stops depending on who happened to pick it up.
Edits stay small
Your team still reviews and adjusts every item — that never changes. But they start from correct structure and correct citations, so changes are refinements instead of rewrites, and the record keeps its quality either way.
Written to be read by a stranger
Pulled two years later by someone building a case, the file reads complete, consistent, and specific. That is the difference between a defensible record and a thread of half-finished notes.
More ways it saves time
It's not the work that's hard — it's the volume of little things.
Cascade Connect erases the busywork between the work, so a lean team gets more done.
Call intake that opens the claim
When a homeowner calls, IQ captures the issue — then a matching engine identifies the homeowner and files a structured claim from the call automatically. Not just an answering service: it opens the claim for you.
Email open & click tracking
See when homeowners and subs open your emails and click through — so nothing important slips through unread, and follow-up is informed.
One clean thread per claim
Every message, photo, and update in one place. No inbox archaeology, no dead-end "no-reply" emails.
Structured non-warranty disputes
Declined items are disputed through a dedicated button with built-in provision search, so homeowners cite the exact provision — you get a grounded dispute to resolve, not a wall of text to untangle.
One platform, every device
No separate, stripped-down mobile app. The same full Cascade Connect — every feature — on phone, tablet, and desktop, instead of a crippled companion app that sends you back to a computer for the real work.
Full-featured punch list creator
Build closing-walk lists with photos embedded on each item, then mark items off as you walk. Capture homeowner initials and signatures with on-screen inking, and work fully offline. Export a clean PDF sign-off sheet emailed straight from the app — all digital, no paper.
The homeowner experience
A portal homeowners actually use
Most builder platforms bury homeowners in nested menus and confusing screens never designed for warranty. Cascade Connect gives them one clean view — which means fewer "how do I…" calls landing on your team.
- Nested menus and tabs to dig through
- Requests that get lost in the shuffle
- Dead-end "no-reply" notification emails
- A generic interface never built for warranty
- One clean dashboard — nothing to hunt for
- Every claim, document & appointment in one place
- A real conversation on each claim
- Designed specifically for the warranty experience
How it compares
Most warranty tools cover the table stakes. Cascade Connect adds IQ and the warranty-specific pieces that actually move the needle.
| Capability | Cascade Connect | Other platforms |
|---|---|---|
| Branded homeowner portal | ||
| Multi-community claim dashboard | ||
| Automated notifications | ||
| Document & photo management | ||
| Batch-process claims → auto-draft service orders + assign subs | ||
| One-click PDF service orders (photos embedded) to all subs at once | SMS, one by one | |
| Smart call intake that opens a homeowner-matched claim | Basic answering | |
| IQ determination drafts (provisions quoted) | Manual | |
| Structured non-warranty disputes + provision search | ||
| Per-subcontractor cycle-time reporting | Limited | |
| Root-cause warranty analytics (defect / product / trade) | ||
| Bring-your-own AI agent — two-way API + webhooks, scoped to your data | ||
| Email open & click tracking | ||
| Same full app on every device (no separate limited mobile app) | Limited mobile app | |
| Purpose-built for builder warranty | Multi-industry |
Based on publicly available features of comparable home-builder warranty software.
Built to extend
Bring your own integrations — including AI agents
A real two-way API and webhooks, not a nightly file dump. Custom integrations and AI-agent connections are part of our Enterprise plan.
Two-way API & webhooks
A real integration surface, not a nightly file dump. Your systems read full claim detail and photos, and write status updates straight back into Cascade Connect — in real time.
Bring your own AI agent
Building an agent to triage warranty email or acknowledge homeowners? Plug it directly into CC. It posts through the same claim threads your team sees — full audit trail, no forked conversations.
Scoped to your data — and only yours
Every integration and agent is walled off to your homeowners and claims, enforced on our side. Grant only the access you choose, and revoke the key any time. Your kill switch, your control.
Pricing
Simple, volume-based plans — unlimited users on every plan, metered by homes under active warranty, not seats. Annual prepay saves ~20%.
Starter
Single builder, warranty in-house
- Up to ~30 homes under warranty
- Unlimited users
- Email support
- $1,500 one-time onboarding
Growth
Active, growing builder
- Up to ~100 homes under warranty
- Unlimited users
- Priority support
- $2,500 one-time onboarding
Enterprise
Large or multi-region builder
- Unlimited homes
- Dedicated CSM + SLA
- API, webhooks & custom AI-agent integrations
- White-label & scoped onboarding
| Included | Starter | Growth | Enterprise |
|---|---|---|---|
| Unlimited users | |||
| Claims + one thread per claim | |||
| IQ claim translation | |||
| Built-in warranty provisions | |||
| Homeowner portal | |||
| Documents, calendar & scheduling | |||
| Automated sub scheduling & service orders | |||
| Structured non-warranty disputes + provision search | |||
| Mobile field / punch app | |||
| Integrations / API access | |||
| Custom integrations & bring-your-own AI agents | |||
| Custom branding | Logo | White-label | |
| Support | Priority | Dedicated CSM |
Get pricing
Tell us about your operation and we'll put together a licensing quote.
Same team. Far more done.
Built by a warranty operator, not a software company — 5,000+ homes administered over 18 years. See it on your own workflow.